General Information


PATIENTS WITH SPECIAL NEEDS

Greenwood and Sneinton Family Medical Centre has wheelchair access to the building, via a ramp near the front entrance. A disabled patients’ WC is provided and is located at the end of the ground floor corridor. 

A wheelchair is available, if needed, for use on practice premises.

For patients with a hearing impairment, a hearing loop is fitted on the reception desk. We also have a portable audio frequency induction loop system which can be taken into the consultation rooms.

We are also able to organise a BSL interpreter. Please ask at reception when booking an appointment.

CHANGE OF PERSONAL DETAILS
Please inform the receptionist if you change your name, address or telephone number. We must have your telephone number even if it is ex-directory so we can contact you in an emergency. It will be kept strictly confidential.

TEST RESULTS
Please telephone the surgery after 1.00pm to obtain the result of any test you have had done.

Telephone System & Appointments
We would like to try and address some of the problems that have been highlighted by patients during the last few months.
 
Telephone System:
The phone system that we are using is an old system with both analogue and digital lines, and patients have complained to us that we have been ‘cutting them off’ when they are ringing; and that this usually happens first thing in the morning.  This is not the case.  As this is an old system, after a certain amount of time, usually about 90 seconds, the phone system automatically cuts the call; and we have been unable to do anything about this. 
 
Therefore we decided that the surgery would have to invest in a new telephone system, and the first stage of installation was started last week (week commencing 22nd November).  It will take 2-3 weeks to be completely up and running as we have to wait for BT to install some new lines.  However, once it is up and running, there will be a call attendant service which means that patients will be told their place in the queue; and also a voice recording informing you of other places you can contact depending on what medical issue you are ringing for.  We hope that this investment by the Partners will help to ensure that your contact with this surgery is a more pleasant experience.
 
Appointments:
During the last year we have seen 2 GP Partners, Dr Taplin and Dr Boyce, relocate to pastures new; and 2 GP Partners, Dr Martin and Dr Smith, have retired.  Against all odds we have managed to attract 4 new GP’s, on a salaried basis, to this very busy inner city location.  We have also managed to increase our Nursing team to 4 Practice Nurses, 2 Advanced Nurse Practitioners and 2 Health Care Assistants.
 
We realise that we are still very busy and that not everyone can always get an appointment when they want one.  Unfortunately General Practice has external constraints which have a significant bearing on what we are able to reasonably achieve within the Practice. We would also encourage patients to consider self-help - i.e. visiting their local pharmacy in the first instance, wherever possible. 

We have also seen a considerable amount of appointments being wasted by non-attendance, and would ask our patients to cancel any appointments that they are not able to keep so that they may be offered to other patients. 
With your co-operation we are hopeful that we can provide better access to all patients that need to be seen.